Refund policy

Return & Refund Policy

At DISSENT by KunKala, every order is produced specifically for the customer. For that reason, returns are accepted only under the circumstances outlined below.

Returns

Returns are accepted if:

The product received is damaged during transit.
The wrong item, size, or design was delivered.
The product has a manufacturing defect.

If the item meets any of the above conditions, please contact us within 7 days of delivery.

To help us process the request quickly, include:

Order number
A brief description of the issue
Clear photographs showing the product and the problem

Once the claim has been reviewed and approved, a replacement or refund will be issued.

Non-Returnable Items

We are unable to accept returns or exchanges for:

Incorrect size selected while placing the order.
Change of mind after purchase.
Personal preference, including color or design expectations that match the product images.
Normal wear and tear after use.
Minor variations in print placement, color, or fabric texture that may occur during the manufacturing process.

Please refer to the Size Guide before placing an order. If you're unsure about sizing, feel free to contact us before purchasing.

Replacements

If your replacement request is approved, a new product will be shipped at no additional cost.

In certain situations where a replacement is not possible, a full refund may be issued instead.

Refunds

Approved refunds will be processed to the original payment method.

Depending on your bank or payment provider, it may take 5 to 10 business days for the amount to reflect in your account after the refund has been initiated.

Order Cancellation

Orders can be cancelled only if production has not yet begun.

If you wish to cancel your order, please contact us as soon as possible after placing it. Once production has started, cancellations cannot be accepted.

Shipping Issues

Please ensure that your shipping address and contact details are correct at the time of placing your order.

DISSENT by KunKala cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.